These Terms & Conditions govern access to and use of the ALIV website and related digital services. By using the website, you agree to use it lawfully, accurately, and in a manner that does not interfere with its operation or security.

• Do not attempt to bypass access controls, probe systems, or introduce malicious code.
• Do not impersonate a person or organization or submit information that is materially false or misleading.
• Do not use website information to make medical, legal, or regulatory decisions without appropriate professional review.
• Do not copy, scrape, frame, republish, or commercially exploit website content except as expressly permitted.

The website is intended for professional business, healthcare, wellness, pharmacy, distribution, and established brand programs. Access to a private catalog, ordering tools, documentation, or other commercial features may require account review and approval.

Approval is discretionary and may depend on the organization, product, intended use, jurisdiction, customer qualifications, and applicable regulatory channel. Approval does not establish legal eligibility for every product or use.

Applicants and account holders are responsible for providing accurate information, maintaining credential confidentiality, limiting access to authorized personnel, and promptly notifying ALIV of suspected unauthorized use.

Account holders must be authorized to act for the organization identified in the application. ALIV may request verification, suspend access, or close an account when necessary to protect the website, comply with law, or administer a program.

Product descriptions, images, program information, and other website content are provided for general business and informational purposes. Public display does not mean a product is available to every customer or for every use. Availability, eligibility, specifications, documentation, pricing, and permitted use may vary by product, account, intended use, jurisdiction, and applicable regulatory channel.

Pricing, inventory, order terms, and purchasing functionality may be available only to approved account holders. An order is not accepted until ALIV confirms acceptance through the applicable account or order process.

Customers are responsible for reviewing order details, submitting accurate information, maintaining appropriate payment authorization, and complying with applicable purchasing terms. Additional terms may apply to a particular program or order.

Where an order is submitted, the customer may be required to affirm: “I have read and agree to the Terms & Conditions and applicable order policies.”

Shipping, returns, refunds, replacements, and cancellations are governed by the applicable policies and program terms. Product-specific handling requirements may limit return eligibility. Customers must provide accurate shipping information and promptly report suspected damage, incorrect shipment, defect, or temperature concern.

See the Shipping Policy and Returns & Cancellations Policy.

ALIV or its licensors own the website, branding, text, images, software, layout, and other content unless otherwise stated. Subject to these terms, ALIV grants a limited, revocable, non-exclusive permission to access and use the website for legitimate business evaluation and approved account activity.

The website may reference third-party services, carriers, laboratories, technology providers, or websites. ALIV is not responsible for third-party content, availability, policies, or practices unless expressly stated in a separate agreement.

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis without warranties that are not expressly made in writing. ALIV does not warrant that the website will be uninterrupted, error-free, or suitable for a particular business outcome.

Any limitation of liability, indemnification, or warranty disclaimer must be reviewed and finalized by counsel before publication.

ALIV may update these terms as the website, commercial programs, or applicable law changes. Continued use after an effective update may constitute acceptance where permitted by law.

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Please submit legal notices and other inquiries through the website contact form.