1. Domestic shipping
ALIV may offer shipping to supported destinations within the United States for eligible programs and orders. Availability, carrier options, temperature requirements, and destination restrictions may vary by product, customer type, account, and applicable regulatory channel.
Free shipping may be available where applicable to eligible orders and program terms. This policy does not state that every order automatically qualifies for free shipping.
2. Processing and in-stock orders
In-stock orders are scheduled to ship within two business days. Processing time and carrier transit time are different. A shipment being tendered to a carrier does not guarantee delivery on a particular date.
[CONFIRM FINAL 2-DAY SHIPPING GUARANTEE TERMS]
Out-of-stock products, account holds, payment issues, incomplete information, force majeure events, carrier disruptions, and other circumstances outside ALIV’s reasonable control may be excluded.
3. Shipping address and delivery
Customers are responsible for submitting an accurate, complete, and deliverable shipping address. Customers should monitor tracking information and ensure that the delivery location can receive the shipment under applicable handling requirements.
ALIV does not guarantee carrier transit times unless a written program or order term expressly provides otherwise.
4. Lost, damaged, or delayed packages
Customers should contact ALIV promptly when a shipment appears lost, arrives damaged, contains an incorrect item, or may have experienced a temperature or handling concern. ALIV may request photographs, tracking information, packaging details, lot information, and other documentation needed to review the issue.
[CLAIM NOTIFICATION WINDOW — CONFIRM]
5. Contact
Contact Us
Please submit shipping questions and claims through the website contact form. Include the applicable order reference and relevant shipment details.