1. Order cancellations before processing
Cancellation requests should be submitted through the applicable account or support channel as soon as possible. A request may be reviewed if the order has not entered processing, packaging, manufacturing, or shipment.
[FINAL CANCELLATION ELIGIBILITY — COMPANY REVIEW]
2. Incorrect, damaged, or defective shipments
Customers should promptly report an incorrect shipment, visible damage, suspected product defect, temperature concern, or handling issue. ALIV may request order details, photographs, lot information, tracking data, and other records before determining whether a replacement, credit, refund, or additional review is appropriate.
Customers should not use or distribute a product when a reasonable product-integrity concern exists until the issue is reviewed through the applicable program process.
3. Product returns and non-returnable products
Return eligibility may depend on product type, storage and handling requirements, tamper evidence, lot status, customer type, and applicable law. Certain products may not be eligible for return after shipment or once released to a customer.
[FINAL RETURN ELIGIBILITY — COMPANY REVIEW]
[RETURN WINDOW — COMPANY REVIEW]
4. Refund, replacement, and contact review
After receiving the necessary information, ALIV may review the issue with relevant manufacturing, laboratory, fulfillment, or quality partners. A refund or replacement is not promised unless the applicable program or written order term provides for it.
[REFUND / REPLACEMENT RULES — COMPANY REVIEW]
Please submit return, refund, replacement, and cancellation inquiries through the website contact form. Include the applicable order reference and relevant product or shipment details.